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Terms and Conditions

Cancellation Policy

At Aqua Ignis, we understand that plans can change. To help us serve all our guests efficiently, we require that any cancellations be made at least 24 hours prior to your scheduled appointment. Cancellations made with less than 24 hours’ notice, as well as no-shows, will not receive any credit or refund. To cancel, please use our online cancellation tool or contact our customer service directly via email or phone. In extenuating circumstances, such as medical emergencies, we will review cancellation fees on a case-by-case basis, provided that you submit appropriate documentation. We reserve the right to modify this policy at any time and will notify clients of any changes through our website and booking communications.

Purchase and Refund Policy

All services and pre-paid passes purchased at Aqua Ignis are final at the time of transaction. We strive to provide exceptional experiences, and in the unlikely event that a session is cancelled by Aqua Ignis due to unforeseen circumstances, clients will be offered a rescheduled session or a credit towards future services. Refunds are generally not provided unless there is a documented medical emergency or a significant service disruption, in which case, eligibility for a refund or credit will be determined by management. 5 packs or 10 packs are non-refundable; however, under exceptional circumstances, adjustments may be made at the discretion of management following a formal review process. All purchases are subject to our Terms and Conditions, and any disputes will be handled according to the procedures outlined therein.

Privacy Policy

Aqua Ignis is committed to protecting your personal information. We collect data such as your name, contact details, and booking history solely for the purposes of processing bookings, enhancing your experience, and keeping you informed about our services and promotions. This information is stored securely and is accessed only by authorized personnel. We do not sell or share your personal data with third parties except as required by law or with your explicit consent. Our website uses cookies and similar technologies to improve usability and gather anonymized usage statistics. Clients have the right to access, modify, or request deletion of their personal data in accordance with applicable data protection laws. By using our services, you consent to our data collection and processing practices as described in this policy. We regularly review our security measures to ensure that your information remains protected.

Terms and Conditions

By booking services with Aqua Ignis, you agree to abide by these Terms and Conditions. Our facility is designed to offer a safe, relaxing, and rejuvenating environment; therefore, all guests are required to adhere to our established guidelines and bathing etiquette. Guests must be 18 years or older or accompanied by an adult, and all individuals are expected to conduct themselves in a respectful manner. Aqua Ignis reserves the right to refuse service to anyone who does not comply with our rules. We make every effort to ensure that our services are available and of high quality; however, we are not liable for any interruptions or delays due to unforeseen circumstances beyond our control, including but not limited to technical failures, extreme weather, or emergencies. All intellectual property on our website, including text, images, and logos, is owned by Aqua Ignis and is protected by copyright laws. Any disputes arising from the use of our services will be governed by the laws of the relevant jurisdiction, and by using our website and facilities, you agree to submit to the exclusive jurisdiction of these courts. These Terms and Conditions may be updated periodically, and continued use of our services constitutes acceptance of any changes.

Liability Waiver and Release of Claims

PLEASE READ THIS CAREFULLY BEFORE USING ANY FACILITIES OR PARTICIPATING IN ANY ACTIVITIES AT AQUA IGNIS BATHHOUSE (“Facility”). BY ACCESSING OR USING THE FACILITY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS BELOW, WHICH AFFECT YOUR LEGAL RIGHTS.

  1. Assumption of Risk: I acknowledge that use of the Facility - including but not limited to the hot rock aromatherapy sauna, herbal steam room, magnesium mineral bath, cold plunge, and Yin-Yang rest areas - involves inherent risks of injury, illness, or death. Such risks include, but are not limited to, those resulting from extreme heat or cold, slipping or falling, equipment malfunction, mechanical or electrical failure, and environmental conditions. I voluntarily assume all risks, whether known or unknown, arising from my use of the Facility and participation in any activities.

  2. Waiver and Release: In consideration for being permitted to access and use the Facility, I, on behalf of myself and my heirs, executors, administrators, and assigns, hereby release, discharge, and hold harmless Aqua Ignis, its owners, operators, employees, contractors, agents, and representatives (collectively, “Released Parties”) from any and all liability for any injury, loss, or damage, including but not limited to personal injury or property damage, whether caused by negligence or otherwise, arising from or related to my use of the Facility.

  3. Indemnification: I agree to indemnify, defend, and hold harmless the Released Parties from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from my use of the Facility or participation in any activities, including any claims brought by third parties.

  4. Medical Treatment: I acknowledge that Aqua Ignis does not provide medical services. I certify that I am in adequate physical condition to use the Facility and participate in its activities. In the event of an emergency, I consent to receive medical treatment deemed necessary, and I agree that I am responsible for any associated costs.

  5. Safety Compliance: I agree to follow all posted rules, safety guidelines, and instructions provided by Aqua Ignis. I understand that failure to adhere to these guidelines may increase the risk of injury, and I assume full responsibility for any harm resulting from my non-compliance.

  6. Governing Law and Jurisdiction: This Waiver shall be governed by and construed in accordance with the laws of New South Wales and any relevant federal Australian legislation. Any disputes arising from or related to this Waiver or my use of the Facility shall be resolved exclusively in the courts of New South Wales.

  7. Severability: If any part of this Waiver is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  8. Entire Agreement: This Waiver constitutes the entire agreement between me and Aqua Ignis regarding the subject matter herein and supersedes all prior understandings, representations, or agreements, whether oral or written.

By purchasing entry to Aqua Ignis Bathhouse, I acknowledge that I have read and understood this Liability Waiver and Release of Claims, and I voluntarily accept and assume all associated risks. I understand that I am relinquishing significant legal rights, including the right to sue, and I sign this Waiver with full knowledge of its legal consequences.

239 Great Western Highway, Blackheath 2785
Mon - Thu
3pm - 9pm
Fri - Sun
9am - 9pm
welcome@aquaignisbathhouse.com